Configure Incident Type
How to create an incident Type
1
Click on "Configuration"
2
Click on "Incident Types"
3
Click this icon
4
Give a name to the incident
5
Choose the default priority
6
Select the wished priority
7
Click this icon to allow reporters to change priority or not
8
Choose a default assignee
9
Select the room type linked to the incident
10
Link it with an equipement if needed
11
Or link it with specific rooms
How to add a checklist form
12
Click this icon to add a checklist form
13
Write down any question
14
Add additional content
15
Select the content type
16
Add written information in the message box
How to delete incident type
17
Select the right incident type
18
Click this icon
19
Confirm the definitive removal
20
Click on "Confirm"
How to search update an incident type
21
Click here
22
Search for the right incident type and click on it
23
Update any information
24
Click on "UPDATE" to save settings
25
Done 🚀
